Zayse Game Shop - At Your Service

How come i never receive the order confirmation email about my order?

- We send order confirmations to the email you provide. If you never receive it, please confirm which mailbox you 

left in your order. If you are sure the mailbox you checking is the one you left us, please check your spam/junk 

folder for any info about your order.

What is the delivery method?

- Different games may have different delivery methods. For most game, we will delivery by mail. It's safe and 

convenient, you don’t have to stay online. If you have special needs, you can leave it in your order or let our 

live support to know.

What if i need the refund?

- Thanks for shopping at mmopixel.

If you are not entirely satisfied with your purchase, we're here to help.

You have all right to ask and get the refund before your order is compeletd.

You have all right to get the refund if we unable to finish your order.

Due to the nature of digital products, we generally do not offer a refund if you leave incorrect order information 

and we have shipped the items.

Refunds are generally completed within 1-3 working days, and the specific time for payment depends on your bank.

What should i do if i find my order information is wrong?

- We strongly suggest you check your order information include your game, your server and your character instantly 

after you pay. Once you find your order information is incorrect, you should contact with our live support 

immediately and tell us your correct information. If you leave incorrect order information lead us send to wrong 

account, we generally do not take responsibility.

How quickly will I receive my order?

- All orders are generally completed within 24 hours, the exact time depends on the items you buy. Orders are still 

shipped or delivered on weekends or holidays. You always can check your order status on our website. If we are 

experiencing a high volume of orders, shipments may be delayed by a few hours. Other question you can contact us by or live chat.

Can i use a different email when i place order?

-Please use your real email and we strongly suggest use same email, its very important. Firstly, we can find and 

check all your orders by your email. Secondly, you will get order information by email and any problem we will send 

email to you.

Why do you need my phone number?

-We usually won’t bother you. But please provide us your real phone number we may use it to send you important 

notifications and confirm your order information or update your order status. We never sell or distribute your 

information. Additionally, enterprise-level security keeps all your personal data safe.

Why do the prices change so frequently?

-The price is changing at any time because of the marketing fluctuation. Usually,the price shown on the website is 

the final exact price. Our price is so competitively than many other sites.

Should i register to buy at

- You don't have to, but we strongly suggest you register it. Our member can get the benefits as follows:

Member account will enjoy member discount automatically.

You can check your order easily.

More information for discount.

How to Pay with Credit Card or Debit Card?

-Once you Jump to the payment interface, you will see an option “proceed to checkout”, you can choose that option 

to pay with your Credit card or Debit Card. As we know, some cards are not accepted by payment providers. If your 

card is refused, we suggest you try paypal via Credit Card.

What kind of payment methods do you support?

-The following major credit cards are accepted:

Paypal/Credit card include Master Card and Visa, etc/Coinbase

For other payment methods, you could see it when you jump in paying page. Don't worry if your credit card is not 

listed, you can also use Paypal which supports most local credit cards or other methods of payment like bank 


How to check my order status or track my order after payment?

- There are several ways for you to check your order information after payment:

(1) You will get your order id notification emails from MMOPIXEL. You can use the order id check in the order 

search window which on our website first page.

(2) If you have registered MMOPIXEL member, you can track and check more order details on your member account.

(4) You can contact us via Live Chat.

(5) After delivery, we will send you email to let you know.

Payment can´t complete/Page jumps takes too long!

When the program can't complete the process, please try the following:

Make sure your browser allows the pop-up windows when paying your order.

Try to refresh the payment page.

If that doesn't work try to use a different browser.

Finish the payment.

In 99% of cases, this will solve the problem. If you still have issues please contact our Live Chat.

What is the order procedure?

The typical order procedure is as follows:

Add the products which you favored to the shopping cart.

Write down your character name in your order.

Fill in the contact information blank. Please make sure your e-mail address is right.

Finish the payment.

We arrange the delivery after we receive your order.


How quickly will I receive my order?

Basically, each kind of game has a different delivery time. In the majority of cases, we will deliver your order on 

time. However, it also might be influenced by stock, demand, market circumstances, incomplete or wrong order 



If your order takes a long time abnormally, please contact us via Live Chat.

Is it legal to buy game products on your website?

Yes, it is. We have been in the game business for 10 years already, a group of professional suppliers and staff 

obtain virtual currency by their handworking.

When will my order be delivered?

The delivery time is between 15 min to 24 hours. If your order is delayed unreasonably, we accept a full 

refund/compensation application.

To not unnecessarily delay the process of your order,we kindly ask you not to contact our support staff if the delivery time has not yet been exceeded.

Please contact us if:

The delivery time is significantly exceeded.

You did not receive an order confirmation.


Possible reasons why delivery delays may occur with virtual items/currencies:

Servers are being updated/patched.

Servers are being down.

Very high demand for a particular product.

Your order is being reviewed by us and you may not have replied to our audit email.

You game character name error or server name error.

Should there be a delivery delay on our part, we kindly ask you to excuse the inconvenience.

You can always check your order's current status here.

Alternatively, you can also login to your MMOPIXEL account and go to \"My Account\", then click \"My Orders\".

What methods of payment are accepted?

We currently only accept PayPal as a method of payment. We are working towards accepting credit card payments directly in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.

How do I pay using PayPal?

Once you have submitted your order, you will be taken directly to the PayPal website where you can sign in and make a payment for your order through PayPal. Please note you have a 24 hour window where you must complete this process. Alternatively, you can also navigate to My Account > My Orders, click on your order and make your payment.

How do I know my payment has been successful?

Once you have paid for your order through PayPal, a notification email will be sent to confirm your successful payment.

I recently paid,but the order status still is waiting. why?

-There are several possible reasons why your order has not yet been mediated:

The payment has not arrived yet (for example bank transfers)

In the case of the bank transfer, it can take between 2 and 4 days until we received the payment.


The payment has not been completed (PayPal payments - Status: \"Waiting\").

In rare cases, delays occur with PayPal payments. The payment is left with the status \"Waiting\" although the 

money has been debited from your bank account. In this case, PayPal needs to check the payment first for their own 

security reasons.


We received your payment, you are still within the specified delivery time.

We always mediate after the receipt of the payment within the specified delivery times and to the terms and 

conditions that are mentioned in the item description.


Therefore please check whether the money was actually transferred completely. If this does not lead you anywhere 

please send an email to